Ordering & shipping
A clear plan starts with your design, your quantity and the date you need your coins in hand.
Share your project
Send your front and reverse ideas, dimensions, quantity, finish, packaging and delivery ZIP code. Include exact wording and any reference images you have permission to use.
Review the details
Discuss artwork, base thickness and raised relief, colors, edge details and numbering. Confirm whether images are digital concepts or photographs of finished pieces.
Confirm your quote
Review product and mold costs, shipping scope, applicable fees, payment schedule and timing in writing. Contact our team for a project-specific quote. This website does not take payment.
Approve production & delivery
Check spelling, logos and both sides of the artwork before approval. Production and shipping schedules must be confirmed for your order; entering an in-hand date is a request, not a delivery guarantee.
Plan your custom order
Delivery
Production and shipping depend on your specifications, quantity and destination. Request a written schedule before ordering.
Pricing and samples
Pricing depends on the design, dimensions, quantity, finish, packaging and shipping. Request a project-specific written quote. Sample arrangements and any costs must be confirmed separately.
Discuss Your Project →Shipping to your destination
Final shipping depends on packed weight, shipment dimensions, service and destination. Duties, taxes and remote-area charges must be clarified in the written quote; confirm what is included before approving your order.
Questions about your order?
Keep your approved artwork and written specifications. If you need a change or have a concern about delivered items, contact us with your order reference and clear photos so we can review it with you. Any change, cancellation or resolution must be confirmed for your order.
For changes, cancellations or concerns after delivery, read our returns and refunds policy.
Plan My Coins →Good questions. Clear answers.
Which production steps do you complete in-house?
Ask our team to confirm the production steps, processing partners and inspection arrangements for your order.
Can I start without a finished design?
Yes. Send your idea, wording, logo or a sketch so we can discuss the front and reverse design. AI, EPS and PDF artwork files are helpful when available; clear photos can also be reviewed. Design scope and any applicable charges are confirmed for your project.
What do you need for a quote?
Share the quantity, diameter or width and height, base thickness, front and reverse designs, finish, packaging, delivery ZIP code and in-hand date. A sketch or reference image is a helpful starting point.
Can I see both sides before production?
Review the front and reverse artwork with us, including spelling, colors, finish and placement. Confirm the final specifications and quote before authorizing production. A digital proof represents the design; ask about a physical sample if you need to evaluate the actual finish.
How do I choose a coin size?
Start with the amount of lettering and detail in your design. For comparison, 1.5 inches is 38.1 mm, 2 inches is 50.8 mm and 2.5 inches is 63.5 mm. Share your artwork so we can discuss legibility and dimensions.
Is base thickness the same as total thickness?
No. Raised 3D elements can extend beyond the base. Tell us both the base thickness and the desired relief, and confirm the maximum overall thickness with your quote.
What is the difference between 2D and 3D challenge coins?
2D artwork uses flat raised and recessed levels, which work well for lettering and graphic emblems. 3D relief uses sculpted contours to give faces, animals and other forms more depth. Choose around your artwork, then review both sides and confirm the relief and overall thickness before production.
What is the minimum order and production time?
Confirm the minimum order quantity with our team. Production and shipping depend on your specifications, quantity and destination. Request a written schedule before ordering.
How much do custom challenge coins cost?
Pricing depends on the design, dimensions, quantity, finish, packaging and shipping. Request a project-specific written quote.
Do you charge a sample fee?
Sample availability and any fees must be confirmed in your written quote.
What should my written quote include?
Ask our team to confirm product and mold costs, packaging, shipping, duties and other charges in writing. Artwork details, quantity, actual weight and destination affect the final price.
Do you ship to the United States?
Send your delivery ZIP code and required date so we can confirm shipping options, charges and any applicable duties.